1) Not able to connect to your device ?
1. Restart the speaker and try again
2. If your device requires a Pin Code, please enter 0000
2) Keeps cutting out when playing ?
Please ensure the speaker is within the operating range and there are no obstacles between the speaker and the device
3) Not able to play the music in Micro SD card?
1. Please ensure the format of the Micro SD card is FAT32. It only supports FAT32 Micro SD card
2. Please ensure the formats of the music files are APE, FLAC, WAV, WMA or MP3
4) No sound when playing?
1. Please adjust the volume of the speaker
2. Please adjust the volume of your device
3. Please check if the speaker is paused
5) No sound in AUX-in mode?
Please ensure the audio cable is connected well?
6) Not able to turn on?
Please try to charge the speaker for about 3 hours
7) No respond to any operation?
Please try to reset the speaker by pressing the reset button in the AUX-in jack
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (10)
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1 Star (0)
|Buyer||Real customer reviews|
14 Jul 2019 04:26
The column came with a zipper 4 days after the order the quality is excellent all like respect store store all super recommend
14 Jul 2019 02:00
He reached my hand in 10 days. Great product with everything. To avoid paying too much tax, they ask the company to write the product price less. I didn't win any broadcast, guys. It goes on sale often then buy it.
13 Jul 2019 18:42
This is my first birthday gift and I am really ❤ing it it's small but VERY LOUD wasn't expecting it to be so loud and just hoping it can last me a long time. Shipping was very quick and it was well packaged. Thanks and I definitely recommend everyone to buy it.
13 Jul 2019 09:54
The baby is good. Its value is 100%. It came in 2 weeks. Packed in an air mattress, in addition to its rigid cardboard box. Took a son-in-law for musical accompaniment of works in the garage.
13 Jul 2019 05:03
Device works and looks cool. Workmanship for top level. Highly recommend.
13 Jul 2019 03:38
Good column. The sound is very loud and clean, the bass is present. Many functions, can be used as a wireless headset for phone (hands free), play sound via bluetooth, aux (via wire with jack 3.5mm connectors), with micro sd card. convenient that there is a carrying strap, sucker bottom, indicator light. Built-in battery for me plus, charging via micro usb from the network. As the charge holds, time will show. Minus while only one is noticed-the range of bluetooth action is not more than 3 m in a straight line, then begins to stutter, the sound is broken. Delivery is fast, packed very well, the shipment is not damaged. Recommend product and store!
12 Jul 2019 07:32
Fine speaker. Good sound. He looks pretty. Bezorgtijd 10 days, super fast!
12 Jul 2019 05:59
The column is good, the charge holds well. Except she came black, and ordered blue. The store reimbursed the damage))
12 Jul 2019 03:50
Excellent baby column. Cute, the phone immediately found it. Came quickly, bass on a triple, loud.
12 Jul 2019 03:28
Everything is super, came very quickly, the sound for such money at the height...
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