We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Leave a Review
Got nothing! Thank you aliexpress which returned the money. I draw the attention of buyers to the delivery of cainiao. With the advent of this delivery on ali goods began to be massively lost! Parcels can not be tracked on the territory of russia! All goods with this delivery go categorically long or generally disappear. At least 50% orders with delivery cainiao just did not reach me. Categorically i do not recommend products with similar delivery.
Good came without batteries
Good product!
good
Zamowienie not dotarlo waiting
Pretty house, cute souvenir. It is a pity that i went for a long time (more than 2 months to the vladimir region) and did not have time for ng. No batteries included.
All so as the description tiny homes very nicely made
Thank You quickly arrived mooiverpaky 5 star
so cute
I liked everything, thank you. There are no batteries included, and thin plywood. But for such a price is normal
Beautiful plywood houses, size with a palm, quickly gather a hammer, inside should burn a candle light, but there is no battery included.
4 points put with stretch, houses without batteries (another store sent with batteries similar), the house with candles was badly going, broke in the assembly process, had to be glued. It is also unclear what kind of battery is needed (it is more than the other one). Send houses in disassembled form, for this thank you
Very nice, to ride yourself, without battery...
Veľmi dlha čakacia Doba. Takmer 2 mesiace
Veľmi dlha čakacia Doba. Skoro 2 mesiace
looks good.............good delivery............thanxs store........:-)
Collected, glued. No butler.