We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (16)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
6 Apr 2019 08:03
The goods came, without damage. Tubes and ball holders are complete.
6 Apr 2019 06:32
The product is good, but not knowing the english language, i myself was mistaken. Written lot 20 pieces and photo color. I ordered colored sticks for balls. I needed 40 grand. I ordered two colored packages and paid for two. And when i received the goods, there were only 20 pieces. I presented a claim to the store, but he patiently explained to me that i received what i ordered. I couldn't understand at once, he thought he was cheating on me. Then i reviewed everything, and it turned out that i was wrong. I wrote in detail only because we were all attentive ourselves, so as not to make a claim to others. Thank you seller for your patience!!! And the goods went a little more than a month.
4 Apr 2019 11:18
It reached germany in 3 weeks. Nothing broken, just enough. Thank you.
4 Apr 2019 05:02
Ordered 31.01, came 04.04 more than 2 months to chelyabinsk. otherwise everything is good
3 Apr 2019 23:58
As described, thank you
3 Apr 2019 22:18
Went long. But it came. 10 sticks and 10 mounts under the ball. Although the set is written 20, and i thought that 20 sets (wand and holder) will be, or i somehow did not understand... Come whole. Packed .... Yes, not like!!! Just in a black bag, the sticks themselves are fragile, thanks to the "miracle" mail that did not break. I did not communicate with the store.
3 Apr 2019 06:54
Good balloon holders, according to the description. Arrived to Hungary in 6,5 weeks. Recommended!
2 Apr 2019 04:10
nice and cute, thanx
1 Apr 2019 11:20
1 Apr 2019 04:42
Patiko ačiu pirksiu Dar ne Karta keliavo mėn.
29 Mar 2019 09:38
It's going to be good for some crafts thanks
29 Mar 2019 03:52
Very good shopping,
28 Mar 2019 04:28
Color red but this is not a problem
27 Mar 2019 12:09
26 Mar 2019 13:28
The castle at lviv nadyywent for 3 years. The goods will be sent back to the inventory. it came to ukrposta, packed with a package. plastic tubes yakisniy, mitzniy. I plan vicoristovati pisnishe, i will wait for the reviews.
26 Mar 2019 12:11
Delivery of a month and a half. The whole, in the claimed amount.
26 Mar 2019 10:40
Leave a Review