We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Mexico, Central America, South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Fast shipping, great communication, beautiful flowers and came well packaged.
The bouquet is exactly like the pictures, strong magnet, can be hung on the refrigerator or put on the table. The store quickly sent the goods, the bouquet is wonderful, thank you very much!
Everything is fine, wrinkled on the road, but straightened, this is the second order, behind the magnet, keeps well on the refrigerator
Bouquets are very cute, came quickly. The store is excellent.
Delivered in 14 days. For the second time i order flowers from this store, and both times delivery 2 weeks with full tracking. The only thing just that the second time i sent it was never, but only 5 days after the order, but i think it was because of march 8, it was a lot of work with him. In any case, the seller i really like, executive and reliable. The flower is good, i already ordered the same, but another option, i also liked this one. It looks like lavender, especially from afar. Behind the bag there is a magnet, and it can be attached to metal surfaces. Recommend)
Everything is fine! As in the photo. Quality is good. You can on the refrigerator, you can put on the table. The speed of delivery and the store is satisfied! I recommend.
Very delicate and cute decor) thanks to the store!)
This plant looks so real! And it's bigger than i'd expected. It's very nice and pretty!! I will order more! Also the store was very nice and friendly when I wrote to them to inquire about my order, and they were really helpful. Recommended!!
very nice looking very realistic
Look like in the photo. Very light, weightless. Thanks! Look like in the photo. Very light, weightless. Expected to be more stable